Privacy Policy

Who we are

The Trusted Service (” THE TRUSTED SERVICE “, “us”, “we” or “our”) , (“We”) are committed to protecting and respecting your privacy. Our website address is:

For the purpose of the Data Protection Act 1998 and any replacement legislation, and the General Data Protection Regulations (GDPR) (the Act), the data controller is The Trusted Service of 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, UNITED KINGDOM

What personal data do we collect and why do we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

By accessing or our mobile application (together, the “Services”) you accept and agree to the Terms and Conditions of Thetrustedservice ‘s user agreement (“User Agreement”), and acknowledge that your personal data may be collected, used and disclosed in accordance with this Privacy Policy. Except for any terms that are defined in this Privacy Policy then all other defined terms shall have the same meaning as that defined in the User Agreement. Note that under Thetrustedservice ‘s Terms and Conditions, you must not use the Services if you are under 18 years old.

Thetrustedservice may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). If we materially change the ways in which Trusted Service uses or shares your personal data previously collected from you through the Services, TheTrustedservice will notify you through your account, your registered email address or other communication. You should check that account regularly.

Personal information we collect

We collect personal information about you from a variety of sources, including:

We also may collect information about you from Service Provider registered on our site through the Quote Tool.

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies.

Information we collect directly from all users

The categories of information that we may collect directly from you include the following:

Information we collect directly from Candidates / Job-seekers

The categories of information that we may collect directly from you include the following:

Information we collect about your use of the Services

Below are examples of the other categories of information that we may collect:

How we use your personal information and the basis on which we use it

We may use your personal information for the following purposes:

We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information. This is so we can comply with our contractual obligations to you.

We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you.

We analyse information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, and surveys to improve our Services. It is in our legitimate interest to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.

We analyse your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback. It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the service safe for all of our users.

We may use your personal information when we communicate with you, for example, if we are providing information about changes to our Terms & Conditions or if you contact us with questions. It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services.

We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. Where required, we will obtain your consent before sending such marketing messages.

We operate pursuant to Regulation 22(3) of the UK Privacy and Electronic Communications Regulations 2003 (“PECR”) which allows us to offer an opt-out instead of an opt-in for our newsletters.

We may use your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims, violations of law or our Terms and Conditions.

We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.

When you use our Services, we may use your personal information to improve your experience with MyBuilder, such as by providing interactive or personalised elements on our Services and providing you with content based on your interests.

We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

How and when we share your personal information

We may share your personal information with third parties under the following circumstances:

Your username will be shown publicly on your job page as well as to Tradespeople who may be suitable for your job. The approximate location of the job, job title, description and photos will also be displayed but these elements are usually not deemed to be personal information.

We will share the name and phone number of the Job Poster with the shortlisted to the client/ employer;

We will share personal data about you between Thetrustedservice in circumstances where you express interest in purchasing a product from Thetrustedservice.

In the event of a dispute, we will share the candidate address, email address and telephone number with the Job Poster at their request. At our absolute discretion, we may share other relevant information where we are legally permitted.

Every Trade Account has a public profile page which is displayed in search results to help generate interest from potential customers. The information we display on this page includes but is not limited to: username, company name, trading name, profile picture, working area, feedback, company information, trade services, photographs and other information that you may provide us with.

We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Notice.

Your rights over your personal information

You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal data. You may request to receive a portable copy in a usable electronic format of your personal information. You also may have a right to lodge a complaint with your local data protection or privacy regulator.

We encourage you to contact us at the contact information below to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies.

If you would like to discuss or exercise any rights you may have under law, please contact us using the contact details provided below.

Information Security and Storage

We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.

We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Tradespeople to help us prevent fraudulent activity e.g. trying to open multiple accounts.

International Data Transfer

Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the laws of your home country, and may be available to the government of those countries under a lawful order made in those countries.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information below.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse this site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Right to rectify mistakes

Information given to us can be checked and updated at anytime from within your account. The information we hold about you can be requested by contacting us directly. We reserve the right to request proof of ID before disclosing personal information that has been requested.

Prevention of Processing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by amending your accounts settings once you have registered with our site. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Object or restrict processing

Requests relating to objections or restrictions to processing of your personal information should be directed to us via the contact form on our website. If you have an objection to processing for the purposes of direct marketing you can modify your preferences within your account or by contacting us and your request will be processed with the minimum of delay.

Retention period of personal information

We will hold your personal information whilst we continuing to provide services to you and following the termination of our contractual relationship for any period we are required to do so by any applicable legislation. Additionally, we will continue to hold such of your personal information as is necessary and proportionate to fulfil our legitimate interests.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Our privacy policy was last updated on 11th Jan 2023.


Questions, comments and requests regarding this privacy policy are welcomed and should be sent to

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